Question 1

How long does a repair take?

Accepted Answer

Most repairs are completed within 24 to 72 hours. More complex cases (data recovery, for example) may take longer. We always provide an estimated timeframe before proceeding.

Question 2

Is the diagnosis really free?

Accepted Answer

Yes. Diagnosis is free if you proceed with the repair. If you decide not to proceed, there may be a small diagnosis fee — we always inform you beforehand.

Question 3

What is the collection/delivery coverage area?

Accepted Answer

We cover Loulé, Faro, Quarteira, Vilamoura, Almancil, Albufeira, Olhão, Tavira and more. Contact us to confirm your area.

Question 4

What warranty do repairs carry?

Accepted Answer

All repairs come with a warranty. The period varies by repair type — always stated in the quote.

Question 5

How does payment work?

Accepted Answer

Payment on delivery, by bank transfer or MB Way. You only pay when you receive the repaired device.

Question 6

Do you work with Mac, Linux and Windows?

Accepted Answer

Yes, we work with all operating systems: Windows, macOS and Linux.

Question 7

Do you serve clients in English, Spanish or French?

Accepted Answer

Yes! We speak Portuguese, English, Spanish and French. The Algarve is international — so are we.

Question 8

What if you cannot repair it?

Accepted Answer

If we cannot repair it, you do not pay for the repair. We return the device regardless.

Frequently Asked Questions